Web Site: http://www.fluidmasteruk.com/
The client did not have a web presence and felt it could improve customer service by providing product information, answers to frequently asked questions and supplier details on the web.
Fluidmaster prepared a requirements document and solicited quotes from a number of different marketing and IT companies in the local area. Codebrain was selected based on our experience, proposed timescale and cost.
Codebrain designed and submitted various web site designs to the client for feedback and approval. Following this we undertook development in very short iterations. The client was given a development URL to check on build progress and to offer feedback.
We developed a simple data model for persisting product information and wrote a lightweight CMS for the site admin.
The client now includes the web site address on all marketing and sales literature. The web site receives over 2,000 visitors each month, with user's primarily looking for product installation instructions and supplier information.
They have noticed a marked decrease in the number of repetitive enquiry calls to the office.
"Stuart's approach, coupled with his ability to communicate in layman's terms helped us understand the processes in designing a web site. His communication skills and understanding was second to none. With limited materials, he created a web site that not only looks good and functions well, but has given us a valuable resource for customers wishing to find information on Fluidmaster products. Stuart is a credit to himself and to Codebrain. We wish him all the very best for the future and would not hesitate in recommending his services."
Chris Hills - Operations Manager